Last modified on November 8, 2024
Welcome to Sugar Support (“Website”). These Terms & Conditions govern your use of the Website and the services provided by Sugar Support (“we”, “us”, or “our”). By accessing or using the Website, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you may not access the Website or use any services.
These Terms & Conditions apply to all Consumers of the Website, including without limitation Consumers who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms & Conditions carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.
The laws of England and Wales will govern these Terms & Conditions and any dispute of any sort that might arise between you and Sugar Support or its associates.
For the purposes of these Terms & Conditions, the following terms shall have the meanings ascribed to them below:
“Agreement” means the contract formed between the Company and the Consumer upon the Consumer’s acceptance of these Terms & Conditions by accessing or using the Platform.
“Consumer” means any individual who accesses, uses, or makes a purchase through the Company’s platform.
“Company” means Charmiqa Limited, a platform for the sale of dietary supplements and related products.
“Sugar Support” means Charmiqa Limited, with a registered office at 13 Southgate, WS11 1PS, Cannock, United Kingdom.
“Order” means any request by a Consumer to purchase one or more Products through the Platform.
“Personal Data” means any information relating to an identified or identifiable natural person as defined under applicable data protection laws.
“Platform” means the online environment accessible at Sugar Support where the Company offers and sells Products to Consumers.
“Products” means the dietary supplements and related products offered for sale on the Company’s platform.
“Services” means all functionalities and features provided by the Company through the Platform, including but not limited to browsing and purchasing Products, accessing product information, and receiving customer support.
“Terms & Conditions” means this document, which outlines the agreement between the Company and the Consumer regarding the use of the Company’s platform and the purchase of Products.
“Consumer” means any individual who accesses or uses the Platform, including but not limited to Consumers, browsers, vendors, and contributors of content.
The Company operates an online platform accessible at Sugar Support (the “Platform”), which is designed to offer and sell dietary supplements and related products (collectively, the “Products”) to Consumers. The scope of services provided by the Company to the Consumer under these Terms & Conditions includes, but is not limited to, the following:
Access to a catalogue of Products for the purpose of browsing and purchasing.
Provision of detailed information regarding the Products, including descriptions, pricing, and usage instructions.
Facilitation of the purchase process, including the collection of payment and arrangement for the delivery of Products purchased by the Consumer.
Customer support services to assist with inquiries, complaints, or issues related to the use of the Platform or the Products.
It is expressly understood that the Company’s responsibility is limited to the provision of the Platform, the sale of Products, and related support services. The Company does not assume any responsibility for the direct or indirect consequences of the Consumer’s use of the Products, including but not limited to health issues, personal injury, or property damage. The Consumer is advised to consult with a healthcare professional before using any dietary supplement product.
This clause outlines the rights of the Consumer in accordance with the laws of England and Wales, ensuring that the Consumer’s interests are protected when engaging with the Company through the Platform.
Right to Information: The Consumer has the right to clear, truthful, and complete information about the Products, including their prices, main characteristics, availability, and any potential health risks or side effects before making a purchase.
Right to Withdrawal: The Consumer has the right to withdraw from the purchase of a Product without giving any reason within 60 days from the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, acquires physical possession of the Product. This is known as the “cooling-off period.”
Right to Complaints: The Consumer has the right to submit complaints about the Products or the service of the Company. The Company is required to provide an accessible and efficient process for handling these complaints, and must respond within a reasonable timeframe, not exceeding 30 days.
Right to Warranty: The Consumer is entitled to a warranty on the Products, ensuring that they conform to the contract, for a period of one year from the delivery date. This warranty covers any defects or non-conformity of the Products that manifest within this period.
Right to Privacy: The Consumer’s personal data must be processed in accordance with the applicable data protection laws, including but not limited to the (UK) GDPR, the California Consumer Privacy Act (CCPA), the federal Privacy Act of 1974, the Health Insurance Portability and Accountability Act (HIPAA), and the Children's Online Privacy Protection Act (COPPA), ensuring the Consumer’s privacy and data security.
This Shipping Policy governs the shipment and delivery of any Products ordered by the Consumer through the Company’s Platform. By ordering Products from the Company, the Consumer agrees to be bound by this Shipping Policy, which is incorporated into the Terms & Conditions by reference.
Shipping Territory: Products purchased from the Company are available for shipment to addresses within the United States. For shipments outside of the United States, additional terms and conditions may apply.
Shipping Costs: The Consumer will be informed of the shipping costs at the time of purchase. Shipping costs may vary depending on the delivery location and the size of the order.
Delivery Times: The Company endeavours to ship Products within a reasonable time after receiving an order, typically within 5-7 business days. However, delivery times may vary based on the shipping method selected, the destination address, and the availability of the Products.
Tracking Information: Whenever possible, the Company will provide the Consumer with tracking information for their order, allowing the Consumer to track the delivery status of their Products.
Risk of Loss: The risk of loss for the Products passes to the Consumer upon the Consumer’s receipt of the Products. The Company is not responsible for any loss, damage, or delay that occurs after the consumer receives the Products.
Inspection of Products: Upon receipt, the Consumer is advised to inspect the Products for any damage or defects. In the case of any issues, the Consumer should contact the Company immediately to arrange for a return or exchange in accordance with the Company’s return policy.
For any questions or concerns regarding this Shipping Policy, the Consumer is encouraged to contact the Company directly.
In accordance with the laws of England and Wales, Consumers have the right to cancel their order for Products without giving any reason within 60 days from the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, acquires physical possession of the goods. To exercise the right of cancellation, the Consumer must inform the Company of their decision to cancel this contract by an unequivocal statement (e.g., a letter sent by post, fax, or e-mail). The Company will provide the Consumer with a confirmation of receipt of such a cancellation.
To meet the cancellation deadline, it is sufficient for the Consumer to send their communication concerning the exercise of the right of cancellation before the cancellation period has expired. If the Consumer cancels this contract, the Company shall reimburse all payments received from the Consumer, including the costs of delivery (with the exception of the supplementary costs resulting from the Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered by the Company), without undue delay and in any event not later than 14 days from the day on which the Company is informed about the Consumer’s decision to cancel this contract. The reimbursement will be carried out using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.
The Consumer is responsible for returning the goods to the Company without undue delay and in any event not later than 60 days from the day on which the Consumer communicates their cancellation of this contract to the Company. The Consumer will bear the direct cost of returning the goods. If the goods, by their nature, cannot be returned normally by post, the Consumer will bear the direct cost of returning the goods.
The Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
This Refund Policy outlines the circumstances under which Consumers can request refunds for Products purchased from the Company. It forms part of the Terms & Conditions agreed upon by the Company and the Consumer.
Products must be returned within 60 days of receipt for any refunds to be considered.
Products must be in their original, unopened condition, including all packaging and accessories.
A valid receipt or proof of purchase must accompany the returned Products.
Refunds are only applicable to Products purchased directly from the Company’s Platform.
The Consumer must notify the Company of their intention to return the Product within the specified timeframe.
The Product must be returned to the address provided by the Company, with the Consumer bearing any return shipping costs.
Upon receipt and inspection of the returned Product, the Company will notify the Consumer of the approval or rejection of the refund request.
If approved, the refund will be processed, and a credit will automatically be applied to the Consumer’s original method of payment within a certain number of days.
Products that are damaged or not in their original condition due to Consumer misuse, being in a manner that was not intended or specified by the manufacturer or provider, are not eligible for refunds.
Products purchased through third-party sellers are not eligible for refunds under this Policy.
Sale items are only eligible for refunds at the discretion of the Company.
This Policy is governed by the laws of England and Wales and is subject to change at the discretion of the Company. Consumers are encouraged to review the Policy periodically for any updates.