We process and ship all orders within 24 hours of placement. You will receive a confirmation email with a tracking link to monitor the status of your order. Standard orders generally arrive within 5-7 business days; however, delivery times may vary depending on the shipping method selected, destination, and product availability.
If you have questions or need further assistance with your order, please reach out to our customer support team at [email protected]
If you are not satisfied with your purchase of Sugar Support, you have 60 days from the date of purchase to return it and request a refund. Products purchased on SugarSupport.com can be returned under the following conditions: a Return Merchandise Authorization (RMA) must be requested and approved within 60 days of your purchase date. To obtain an RMA, please contact our support team at [email protected]. The RMA number must be included with your return shipment.
The product must be returned to the provided address within 14 days of receiving your RMA, at your own expense. All returned products must be in good physical condition and undamaged, and should include any accessories that came with your purchase.
For your convenience, please send returns to:
Sugar Support, 19655 E 35th Dr #100, Aurora CO 80011, USA
To begin a return, reach out to us at [email protected] to receive return instructions and an RMA for your package.
Sugar Support is backed by our 100% satisfaction guarantee. If you’re not fully satisfied with the product within the first 60 days, contact us by phone or email, and we’ll issue a full refund within 48 hours of receiving the returned product. Even empty bottles can be returned, and refunds are issued without questions asked, though shipping and handling fees are non-refundable. Please allow at least seven (7) working days from the receipt of your item to process the refund.
If you have any questions about your order, our return policy, or any other concerns, please don’t hesitate to reach out. You can contact us by email at [email protected] or by phone at 302-200-3480. Our customer service team is ready to assist you with any inquiries.